https://forms.business.columbia.edu/sites/forms/files-efs/webform/2023_deming_cup_nomination_and_a/_sid_/BestMethodstoGetinTouchwithQatarAirlinesCustomerCareServiceWithoutWaiting.pdf
https://forms.business.columbia.edu/sites/forms/files-efs/webform/2023_deming_cup_nomination_and_a/_sid_/Best%20Methods%20to%20Get%20in%20Touch%20with%20Qatar%20Airlines%20Customer%20Care%20Service%20Without%20Waiting.pdf